At Home Furnishop, we’re committed to making your home furnishing journey as seamless as our thoughtfully designed collections. Below you’ll find answers to common questions about our products, delivery, payments and more. Can’t find what you need? Our Westminster-based customer care team is always happy to help at [email protected].
Product Questions
What materials are used in your bedding collections?
Our 100% cotton bedding is crafted from premium long-staple cotton for exceptional softness and durability. For allergy sufferers, we offer specially treated anti-allergy duvets and pillows that resist dust mites while maintaining breathability.
How do I choose between your sofa collections?
Our Amelie and Anders furniture collections offer distinct styles – the Amelie features clean Scandinavian lines while the Anders collection showcases more traditional British craftsmanship. Consider your space requirements with our 2-seater, 3-seater, or 4-seater options, all designed with premium upholstery.
Are your paints and wallpapers eco-friendly?
Absolutely. Our artisanal paints and wallpapers are formulated with low-VOC ingredients and sustainable pigments. Many feature in our All DIY and decorating range which prioritises environmental responsibility without compromising on quality or colour richness.
Ordering & Account
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout. All transactions are encrypted for your protection.
Can I modify my order after placement?
We can accommodate changes to your order (including delivery details) up to 24 hours before dispatch. Please contact our customer service team immediately at [email protected] with your order number.
Do you offer trade accounts?
Yes, interior designers and trade professionals can apply for our trade programme which includes benefits like dedicated account management and trade discounts. Please email us for details.
Delivery Information
What are my delivery options?
We offer two carefully considered delivery services:
– Express Delivery: 10-15 business days via DHL/FedEx (£12.95 or free for orders over £50)
– Standard Delivery: 15-25 business days via EMS (free for orders over £50)
All orders undergo 1-2 days of careful preparation in our Westminster studio, with quality checks for larger items like 4-seater sofas or storage beds.
– Express Delivery: 10-15 business days via DHL/FedEx (£12.95 or free for orders over £50)
– Standard Delivery: 15-25 business days via EMS (free for orders over £50)
All orders undergo 1-2 days of careful preparation in our Westminster studio, with quality checks for larger items like 4-seater sofas or storage beds.
Do you ship internationally?
We deliver globally to most countries (excluding some Asian and remote regions). All duties and taxes are calculated at checkout for complete transparency. Delivery times may vary slightly by destination.
How are fragile items packaged?
Delicate pieces like Anders collection glassware or artisanal paints receive additional protective packaging using environmentally-conscious materials that provide security without excess waste.
Returns & Exchanges
What is your return policy?
We offer no-hassle returns within 15 days of delivery. Simply contact us at [email protected] to initiate your return. Items must be in original, unused condition with all packaging intact.
Can I exchange an item?
Yes, we’re happy to facilitate exchanges for items from our All furniture or All bedding ranges. Please note that exchange items are subject to availability and may affect delivery timelines.
Who covers return shipping costs?
Customers are responsible for return shipping unless the item arrived damaged or incorrect. In such cases, we’ll provide a prepaid return label and expedite your replacement.
Additional Services
Do you offer interior design advice?
Our Westminster design team can provide complimentary guidance on coordinating pieces from our modular storage furniture or rugs and runners collections. Contact us with your room dimensions and style preferences.
How can I track my order?
You’ll receive a shipping confirmation email with tracking number when your order leaves our warehouse. For Express Delivery via DHL/FedEx, you can track every step through our premium courier partners.
What if my item arrives damaged?
In the rare event of damage, please contact us immediately at [email protected] with photos of the damage and packaging. We’ll arrange a replacement using our special care packaging protocols.
Still have questions? Our customer care team at 77 Buckingham Palace Rd, Westminster is available to ensure your Home Furnishop experience reflects the same attention to detail as our collections.