Privacy Policy

Last Updated: [Insert Date]

At Home Furnishop (“we”, “us”, or “our”), we respect your privacy as much as we value the craftsmanship of our furniture collections. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website homefurnishop.com or make purchases from our premium home furnishings range.

1. Information We Collect

To provide our discerning clientele with exceptional service, we collect:

• Personal Identification Data: Name, email address, phone number, shipping/billing addresses when you purchase our Anders or Amelie collections or other products.
• Payment Information: Encrypted card details or PayPal credentials for processing transactions of our luxury bedding, sofas, and furniture pieces.
• Transaction Details: Records of purchases including items ordered (such as 3-seater sofas or cotton bedding), order values, and delivery preferences.
• Technical Data: IP address, browser type, device information to optimize your browsing experience of our furniture collections.
• Usage Data: How you interact with our site (pages visited, items viewed like modular storage solutions or wallpaper selections).
• Communication Data: Correspondence with our Westminster-based customer service team regarding bespoke orders or trade accounts.

2. How We Use Your Information

We use your data with the same care we apply to crafting our furniture:

• To process and fulfill orders for our premium home furnishings, including deposit arrangements for made-to-order pieces.
• To provide tailored service for trade account holders purchasing in bulk.
• To enhance your experience through personalized recommendations of our collections (like suggesting complementary rugs for your sofa selection).
• To communicate about orders, deliveries, and provide customer support from our Westminster headquarters.
• To improve our website functionality and product offerings based on how clients interact with our furniture and décor ranges.
• To prevent fraud and ensure transaction security, particularly for high-value items from our signature collections.

3. Data Sharing & Disclosure

We treat your data with the discretion expected when purchasing luxury furnishings:

• Service Providers: Trusted partners assisting with payment processing (PCI-DSS compliant), order fulfillment, and delivery of your furniture purchases worldwide.
• Legal Compliance: When required by law or to protect our rights, such as preventing fraudulent transactions on high-ticket items.
• Business Transfers: In the event of mergers or acquisitions affecting our furniture business, with appropriate confidentiality protections.
• With Your Consent: For any other purpose disclosed when you provide the information, such as designer trade account coordination.

We never sell your personal data to third parties for marketing purposes.

4. International Data Transfers

As we serve clients globally (excluding certain Asian and remote regions), your data may be transferred outside the UK/EEA. We ensure such transfers comply with applicable data protection laws through Standard Contractual Clauses or other approved mechanisms.

5. Data Security

We protect your data with the same rigor we apply to selecting materials for our premium cotton bedding:

• Industry-standard SSL encryption for all transactions
• PCI-DSS compliance for payment processing
• 3D Secure authentication for card payments
• Regular security audits of our systems
• Limited access to personal data within our organization

6. Data Retention

We retain your information only as long as necessary:

• Order records: 7 years for tax and warranty purposes (especially relevant for our furniture collections)
• Marketing preferences: Until you unsubscribe or request deletion
• Trade account information: For the duration of our business relationship

7. Your Rights

You have rights regarding your personal data, including:

• Access: Request copies of your personal data we hold
• Correction: Update inaccurate information (especially important for delivery details)
• Deletion: Request erasure of personal data, subject to legal requirements
• Restriction: Limit how we use your data
• Objection: Opt-out of certain processing like marketing
• Portability: Request transfer of your data to another service

To exercise these rights, contact us at [email protected].

8. Cookies & Tracking Technologies

Our website uses cookies to enhance your browsing experience:

• Essential Cookies: Necessary for functions like adding sofas or bedding to your cart
• Performance Cookies: Help us improve site performance
• Functionality Cookies: Remember preferences like currency selection
• Targeting Cookies: Used to show relevant product recommendations (e.g., suggesting coordinating chairs for your sofa selection)

You can manage cookie preferences through your browser settings or our cookie consent tool.

9. Children’s Privacy

Our premium furnishings are designed for adult purchasers. We do not knowingly collect data from children under 16.

10. Changes to This Policy

We may update this policy as our collections evolve. Significant changes will be communicated to clients with active orders or trade accounts.