Returns & Exchanges

At Home Furnishop, we take as much care with your satisfaction as we do in crafting our premium furniture collections. Should any item not meet your expectations, our straightforward returns process ensures a resolution that matches the quality of our products.

Our Returns Policy

We offer a 15-day return policy from the date of delivery. To be eligible for return, items must be:

• In original, unused condition with all tags attached
• In the original packaging (especially important for furniture items)
• Accompanied by proof of purchase

Returns Process

Step 1: Initiate Your Return

Within 15 days of receiving your order, please email our customer service team at [email protected] with the following information:

Step 2: Receive Return Authorization

Within 2 business days, our Westminster-based customer service team will:

• Confirm your return eligibility
• Provide return shipping instructions
• Issue a Return Merchandise Authorization (RMA) number

Step 3: Package and Ship Your Return

For furniture items, please ensure:

• All components are securely wrapped in original protective materials
• The RMA number is clearly marked on the exterior of the package
• You retain proof of postage

Note: Customers are responsible for return shipping costs unless the return is due to our error.

Step 4: Refund Processing

Once we receive and inspect your return:

• Refund Timing: 5-10 business days after return receipt
• Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
• For exchanges, we’ll process your new order immediately upon return verification

Damaged or Incorrect Items

If you receive a damaged item or incorrect product:

1. Contact us within 48 hours of delivery at [email protected]
2. Include photos of the damaged item/incorrect product and packaging
3. We’ll arrange for a replacement or return at no cost to you

International Returns

For customers outside the UK:

• Return shipping costs are the customer’s responsibility
• Customs fees for returned items are non-refundable
• Mark the package as “Returned Goods” to avoid additional charges

This policy was last updated on [Insert Date] and applies to all orders placed on homefurnishop.com unless superseded by specific terms for trade account holders or custom orders.