At Home Furnishop, we’re committed to delivering premium home furnishings to your doorstep with care and efficiency. Our transparent shipping and returns policies reflect our dedication to your complete satisfaction.

Shipping Information

Order Processing

We carefully prepare all orders within 1-2 business days of receiving your payment confirmation.

Shipping Options

We offer two reliable shipping methods to suit your needs:

1. Standard Shipping (£12.95)

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after dispatch
  • Includes package tracking

2. Free Shipping (Orders over £50)

  • Carrier: EMS
  • Delivery time: 15-25 business days after dispatch

Note: We currently ship worldwide except to certain remote areas and parts of Asia. Please contact us if you’re unsure about delivery to your location.

Returns & Exchanges

We stand behind the quality of our premium furniture and home furnishings. If any item doesn’t meet your expectations, our straightforward returns process ensures a satisfactory resolution.

Our Returns Policy

We offer a 15-day return policy from the date of delivery. To be eligible for return:

  • Items must be in original, unused condition with all tags attached
  • Original packaging must be intact (especially important for furniture items)
  • Proof of purchase must accompany the return

Non-Returnable Items

To maintain our high standards of quality and hygiene, these items cannot be returned:

  • Anti allergy duvets and pillows (for health protection reasons)
  • Adhesives and tapes (once opened)
  • Made-to-order furniture from our Amelie and Anders collections (as these are customized pieces)
  • Any item not in its original condition or damaged due to customer misuse

Returns Process

Step 1: Initiate Your Return

Within 15 days of receiving your order, email our customer service team at [email protected] with:

  • Subject: Return Request – [Your Order Number]
  • Product details (name and quantity)
  • Reason for return
  • Confirmation that items are in original condition
  • Your contact information

Step 2: Receive Return Authorization

Within 2 business days, our Westminster-based customer service team will:

  • Confirm your return eligibility
  • Provide return shipping instructions
  • Issue a Return Merchandise Authorization (RMA) number

Step 3: Package and Ship Your Return

For furniture items, please ensure:

  • All components are securely wrapped in original protective materials
  • The RMA number is clearly marked on the exterior
  • You retain proof of postage

Note: Customers are responsible for return shipping costs unless the return is due to our error.

Step 4: Refund Processing

Once we receive and inspect your return:

  • Refund Timing: 5-10 business days after return receipt
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)

For exchanges, we’ll process your new order immediately upon return verification.

Damaged or Incorrect Items

If you receive a damaged item or incorrect product:

  • Contact us within 48 hours of delivery
  • Include photos of the damaged item/incorrect product and packaging
  • We’ll arrange for a replacement or return at no cost to you

International Returns

For customers outside the UK:

  • Return shipping costs are the customer’s responsibility
  • Customs fees for returned items are non-refundable
  • Mark the package as “Returned Goods” to avoid additional charges

Need Assistance?

Our customer service team is available to guide you through the returns process for our premium furnishings.

Contact us at:
Email: [email protected]
Phone: +44 [insert phone number]
Hours: Monday-Friday, 9:00-17:00 GMT

This policy was last updated on [Insert Date] and applies to all orders placed on homefurnishop.com unless superseded by specific terms for trade account holders or custom orders.