Term and Conditions

Last Updated: [Insert Date]

1. Website Use & Intellectual Property

1.1 Acceptable Use

You agree to use homefurnishop.com only for lawful purposes related to purchasing home furnishings. Prohibited activities include:

• Commercial scraping or data extraction without permission
• Attempting to compromise site security
• Misrepresenting your identity or order information

1.2 Intellectual Property

All content on our website, including product designs, images, and text, is the property of Home Furnishop or our suppliers and protected by copyright. The Amelie and Anders furniture collections represent our exclusive designs.

2. Product Information

2.1 Product Descriptions

We take care to accurately describe our premium furnishings, including:

• 100% cotton bedding collections
• Modular sofa systems (2/3/4-seater configurations)
• Handcrafted furniture from our signature collections
• Eco-friendly home improvement products

While we aim for colour accuracy, slight variations may occur due to screen settings.

2.2 Custom Orders

Made-to-order items from our Amelie and Anders collections cannot be cancelled or returned once production begins (typically 24 hours after order confirmation).

3. Ordering Process

3.1 Placing Orders

By completing checkout, you:

• Confirm all details are accurate
• Agree to pay the stated price plus applicable shipping
• Accept these Terms as a binding contract

3.2 Order Confirmation

We’ll email confirmation within 24 hours. This constitutes our acceptance of your order. Occasionally, we may need to cancel orders due to stock issues, in which case we’ll notify you promptly.

4. Payment Terms

4.1 Accepted Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

4.2 Pricing

All prices are in GBP (£) and inclusive of VAT where applicable. We reserve the right to correct pricing errors, even after order confirmation.

4.3 Payment Security

All transactions are processed through PCI-compliant systems. We never store complete payment details on our servers.

5. Shipping & Delivery

5.1 Processing Time

We prepare orders within 1-2 business days after payment confirmation. Delivery times vary by method:

• Standard Shipping (£12.95): 10-15 business days via DHL/FedEx
• Free Shipping (Orders >£50): 15-25 business days via EMS

5.2 Delivery Areas

We ship worldwide except to certain remote areas and parts of Asia. Contact us before ordering if unsure about your location.

5.3 Delivery Responsibilities

You must:

• Provide accurate delivery information
• Inspect items immediately upon delivery
• Report any damage within 48 hours with photographic evidence

6. Returns & Refunds

6.1 Return Policy

We offer a 15-day return window from delivery date. To qualify:

• Items must be unused with original tags
• Furniture must be in original packaging
• Proof of purchase must accompany return

6.2 Non-Returnable Items

For hygiene and quality reasons, we cannot accept returns of:

• Anti-allergy bedding (duvets/pillows)
• Opened adhesives/tapes
• Custom furniture from our signature collections

6.3 Return Process

Email [email protected] within 15 days to initiate returns. Customers bear return shipping costs unless the return results from our error.

6.4 Refunds

Processed within 5-10 business days of receiving returned items, issued to your original payment method.

7. Customer Responsibilities

• Provide accurate order and delivery information
• Check product suitability before ordering
• Follow care instructions for furnishings
• Report issues promptly within stated timeframes
• Understand that custom furniture cannot be returned

8. Liability Limitations

8.1 Product Use

We’re not liable for:

• Improper assembly or use contrary to instructions
• Normal wear and tear
• Modifications made after delivery

8.2 Force Majeure

We’re not responsible for delays caused by events beyond our reasonable control (e.g., natural disasters, pandemics).

9. Privacy & Data Protection

Your personal data is handled according to our Privacy Policy, available on our website. We only collect necessary information to process your order and improve service.

10. Governing Law

These Terms are governed by English law. Any disputes will be resolved in the courts of England and Wales.

11. Contact Information

Home Furnishop Sales Store
77 Buckingham Palace Rd, Westminster, GB CH5W 3WM
Email: [email protected]
Phone: +44 [insert phone number]